“Hi, thank you for calling Utopia Hotels and Resorts. How can we assist?”
“G’day mate, I stayed at your hotel the other day, and I think I’ve forgotten my charging cable there. Can you find it for me?”
Wait, what? Which day? What kind of cable? Who is this customer anyway? And an interrogation ensues between Kayla and the guest.
Sounds familiar? Every day, your customers leave something behind at your venue—a phone charger, a much loved teddy bear, sunglasses, a jacket, a keepsake watch, or a stack of 10,000 dollars in cash. All of these items and more have emerged in our research on lost items at venues in Australia over the years.
Managing these lost items is a drain on your resources. Retrieval of these items leads to time-consuming phone calls, emails, and the occasional miscommunication.
Have we saved the details of this guest’s charging cable securely? How am I going to return the cable, if its found, to this guest? Kayla is wondering whilst talking to the guest.
That’s where Found Loop comes in. Now imagine this:
Hi, thank you for calling Utopia Hotels and Resorts. How can we assist?”
“G’day mate, I stayed at your hotel the other day, and I think I’ve forgotten my charging cable there. Can you find it for me?”
“No worries. Please go to foundloop.com/utopiahotels to see if your charging cable has been found.”
Why You’ll Love Partnering with Us
We help simplify your operations. Partnering with Found Loop means you can effortlessly reunite lost items with their owners while saving valuable time and resources.
You can wave goodbye to the hassle and focus on delivering amazing guest experiences.
Effortless lost and found
management
Quick and Easy Item Matching
Just snap a pic and add a description of the found item at your venue. Add the date for when the item was found. We’ll take care of matching it with its owner quickly and accurately.
Instant and Hassle Free Notifications
You’ll get a heads-up as soon as we find a match, keeping you in the loop without lifting a finger.
Save Time and Money to Grow Your Business
Reduce phone calls and email inquiries about lost items. Reduce overhead costs and free up your team to handle what really matters.
A Centralised Solution for Lost & Found
As our network of partners grows, so does the likelihood of reuniting lost items with their owners. Your customers are happy, your team is stress-free, and your business reaps the rewards with glowing customer reviews.
Turn Lost Items into Customer Love
When you help reunite your customers with their cherished belongings, you earn their trust and appreciation. And trust leads to positive reviews, word-of-mouth referrals, and a boost in your brand’s reputation. With Found Loop, you’ll have a complete audit trail of items successfully returned, customer feedback, and the added value you’ve created together.
A Modern Solution for Caring Businesses
Found Loop, a Brisbane-based social-tech startup offers a seamless, 21st-century solution where customers can search for their lost items across multiple venues with just a click or a quick call to our dedicated team. We even handle the packaging and shipping, so you don’t have to.
Oh, and did we mention? No complicated IT systems required. We’ve got that covered too.
Ready to transform your lost and found process? Let’s chat about how Found Loop can solve your pain points and streamline your operations. Email us at foundloop@awethentic.co or call + 61 410 666 293 to schedule a conversation. We’re excited to help you create a hassle-free experience for your guests and staff!